Store credit is the fastest and most convenient way to receive your refund. Once your return is processed at the drop-off point, your credit is issued immediately—no need to wait for items to travel back to our warehouse. Your store credit is added directly to your COPA Football account, and you can use it on any product, anytime. It never expires, and your full balance is always visible in your profile.

Using your store credit is simple. When you’re logged in and ready to check out, your available balance will automatically appear as a payment option. Just apply it with one click — and if your total is higher than your credit, you can easily pay the remaining amount with any other payment method.

Store credit comes with several advantages:

Instant refund

You receive your store credit immediately after dropping off your return — no long processing times.

Shipping fee refunded

Your original shipping fee is also refunded to your store credit balance.

Use it anywhere — anytime

Your credit can be used across the entire COPA Football store. There’s no expiration date, so you can save it for later or use it right away on your next favourite item.

You can view your store credit at any time directly in your COPA Football account.

Store credit is always linked to the email address you used when placing your order, so make sure you log in with the same account.

Simply log in, go to your Profile, and you’ll see your current balance clearly displayed under the Store Credit section.