F.A.Q.

For all questions you have about our website or ordering through our website, we would like to forward you to the following sections of our website:

How long does it take for my order to arrive?

Standard Shipping:

  • Benelux: 1 - 2 working days
  • EU: 3 - 4 working days
  • UK: 1 - 2 working days
  • Rest of the World: 2 - 4 working days

EU Express shipping: 1 - 2 working days.

Please note: these are shipping time indications. Actual shipping times may differ due to factors beyond our control.
How Can I Track My Order?

Once you place your order online, you will be able to see the details of its shipping in your account and via the tracking link in the shipping confirmation email
How To Return My Items?

To return your item(s) simply navigate to Login/My Account and enter the email address you've placed your order with. You will then receive a login code in your email address' inbox.

After logging in simply select the order you want to return, hit the return request button and fill in the submission form. Your return will then be reviewed and processed.

To exercise the right of withdrawal, you must inform us online by using the retour option in your COPA account. When you have specified the COPA product you would like to return we will send you a return form. This must be added to the return shipment.

If the return falls outside of the 30 calendar days, or the item is worn beyond normal use, damaged or not in its original packaging, COPA cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label or hangtag have not been removed and when the product is packed in the original packing. Please follow the return instructions which are on the return form. You are responsible for the return shipment, COPA can’t accept any responsibility or liability for misdirected or lost shipments. We recommend you to use a traceable shipment.
How Can I Choose The Right Size For Me?

To make sure you choose the right size please refer to our Size Help and Size Guides.
Which Payment Methods Do You Accept?

COPA accepts the following payment methods for online purchases:

• iDeal

• Bancontact

• Paypal

• Klarna

• Shop Pay, Apple Pay, Google Pay

• All major credit cards, as shown at checkout

Please note that your billing address must match the address on your credit card statement.
Will I be charged custom duties?

Orders from outside of the European Union may be subject to additional customs / import duties.

The threshold and the tariffs charged may differ from country to country, so please refer to your local custom's import conditions.

Please note: If for this reason the shipment is refused, we will have to deduct the costs for the return on your refund.