On this page you'll find the most frequently asked question for everything surrounding returns & refunds. For all other questions about returns, exchanges and refunds you can contact our Customer Service

How Can i return my products?

To return your item(s) simply navigate to Login/My Account and enter the email address you've placed your order with. You will then receive a login code in your email address' inbox.

After logging in simply select the order you want to return, hit the return request button and fill in the submission form. Your return will then be reviewed and processed.

Return Address

Returns must be made to the following address:

  • COPA Webshop & Returns
  • TSG Logistics
  • Désirée de Bodtkaai 27
  • 9400 Ninove
  • Belgium

Please note: when you send us a return from a non-EU country (such as the United Kingdom, USA or the Middle East), please make sure that you select 'returned goods' (or a similar term) in the content-sector of your customs declaration form and include the original invoice in your return shipment. In this way you avoid unnecessary customs charges. 

How many days do i have to make a return?

You can return the COPA product(s) within 30 calendar days from the day you have received them.

When will my refund be made?

When we have received your return we will process it as quickly as possible. Please allow at least 14 days to receive and process your return. We will try to reimburse you within 2 working days after physically receiving your return.

Can I exchange a product?

You cannot exchange a product. If you'd like to do so, you need to return the product you'd like to exchange, following the above steps. Once you have made the return you must create a new order for the product of your choice.

Will COPA Refund the shipping costs for a return?

The shipping costs for making a return will not be refunded by COPA.