This privacy policy describes the (types of) personal data collected, generated or processed when you use It also describes how your personal data is used, shared and protected. And it explains the choices you have relating to your personal data and how you can get in touch with COPA.

Changes to our Privacy Policy:

Applicable law and our practices change over time. If we decide to update our policy, we will post the changes on our site. This policy was last modified in May 2018.

Questions and feedback

If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact us via Customer Service

What personal data do we collect?

We may collect information when you register for promotional emails, set up a shopping account, purchase goods, contact customer service, or engage in other interactive features with our site. This information may also include your name, address-, bank- and payment details. We ask you for personal data to provide you with the products or information you request. This personal data includes your:

  • Contact details
  • Personal details including gender and purchase history
  • Login and account information
  • Payment or credit card information
  • Personal preferences including marketing and cookie preferences

When interacting with our site, data is automatically collected and shared with COPA. More information about it is included in ‘Cookies & Pixels’ below. This data includes:

Cookies, IP addresses, data identifying your web browser

Why do we use your personal data and how do we do it?

We use the personal data in the following ways:

To provide the features and services you request

When you use, we will use your data to provide the product you have selected. When you make a purchase on we will use the contact information to communicate with you. If you reach out to us, we will use information about you or your order to help you resolve the question.

To inform you about our products

To modify your subscriptions or to opt-out of receiving COPA e-mails, please contact us by sending an email to If you are an existing customer (for example, if you have placed an order before), we may use the email address to send you e-mails about similar COPA products, unless you have opted-out.

For general research and analysis

We use data about how people use our site to understand customer behavior or preferences.

Do we share your personal data?

We will not share or sell the information you provide us with third parties except as disclosed in this privacy policy or with your consent. We may share your personal information with our service providers. Some examples of things service providers may do that may involve your personal information are:

- Developing, hosting or maintaining the websites on behalf of COPA

- Warehousing product, personalizing product and performing order fulfillment and shipping services on behalf of COPA or on your behalf and at your request.

- Aggregating customer information and/or improving customer service.

- Authorization of credit card and check transactions, order fulfillment

- In order to offer you Klarna's payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna's own privacy notice.

These service providers are granted access to some or all of your personal information as necessary and may use cookies or other automatic collection technology on our behalf. We reserve the right to disclose any information to the extent we reasonably believe that disclosure is required by law, to enforce our website policies, or to protect your or others’ rights, property or safety. All our employees who have access to or are involved in the processing of personal information respect the confidentiality of personal information.

Cookies and Pixels: How do they work?

COPA receives and records information, which includes data from your browser when you use We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your IP-address, cookie information, unique device identifier and device type, browser type and language. We also collect information about your interaction with such as click behavior, purchases ,access times and referring URLs.

We use the following types of cookies

- Functional: these cookies are required for basic site functionality 

- Performance: these cookies allow us to improve our site’s functionalit. They improve the speed and allow us to remember site preferences you have selected.

- Social media and advertising: social media cookies offer the possibility to connect you to your social networks and share content from our site through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests beyond our site.